Pump It Up Frequently Asked Questions

As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event.

Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.

We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, reduced cross-traffic between 100% private parties.

It is not required however the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance.

Yes, socks are required to play on the inflatables.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Our equipment has a weight limit. Some pieces will take over 500lbs. We recommend when the children are young, the parents accompany them in the equipment. This is allowable provided all waivers are signed, everyone is wearing socks, and that the weight limit for the individual piece is not exceeded.

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome.

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry no personal checks.

We ask that you and your guests arrive 10-15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you with serving your guests in the party room. This staff member will also take care of set-up for you while you are playing and will clean up at the end. Sorry, but due to our rotation and other scheduled parties we cannot allow you into the party room to set up when you arrive.

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. Reschedule fees will apply to any reschedules that occur less than 7 days before the event.

You may bring cake, cupcakes, cookies, brownies, ice cream (single-serve preferred), prepackaged dry snacks, candy, non-alcoholic beverages, vegetable trays, and fruit trays to your party without penalty. For the Early Riser Special and the early morning Pumpjama parties, you may also bring in donuts, cinnamon rolls, and muffins but nothing with meat or cheese or it will be subject to an outside food fee. We're sorry, but no other outside food is permitted without paying an outside food fee. UNDER NO CIRCUMSTANCES WILL OUTSIDE PIZZA OR ALCOHOL BE PERMITTED. If you have additional questions on this policy please call the Reservationist at 817-845-9869.

Deposits are non-refundable (sorry, no exceptions.), but you may reschedule with no penalty as long as you do so at least seven (7) days before your event. If you cancel/change your event within 2-7 days of the event, you will be responsible for 50% of the total party price. If you cancel/change your event within 48 hours of the event, you will be responsible for 100% of the total party price.

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. We will get contact information and a $100 non-refundable deposit at the time of booking. It is recommended to book at least 4-8 weeks in advance for a weekend during the school year and 4 weeks in advance for a weekend in the summer.

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

You’re welcome to use your own decorations and/or paper products in the party room. Our paper products are yellow plates, orange cups and white utensils and napkins. Tablecloths are orange and blue (Party Room A) or red and purple (Party Room B). (6 tables). You may also provide your own goodie bags and balloons. To preserve the integrity of our party rooms, we do not permit confetti, silly string, streamers wall or ceiling decorations or pinatas that you hit. Pull String Pinatas are permitted.

Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a charge per additional child over the number included in your party package. Cost for additional children will vary by package. If you are having an adult only party and no children are in attendance, adults will be counted as children in your head count.

You may bring water bottles, juice or milk, and any other non-alcoholic beverages. We do have limited refrigerator space to store your drinks, so it is recommended/preferred that you bring them in a cooler with ice. We have drinking fountains and also offer water and soda for purchase.

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if/when it is available.

The party host/legal adult is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there are usually other parties scheduled after your party time, we will probably be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guests to your party.

No alcohol is allowed in our facility.

We’re sorry, but due to other private parties we cannot extend your play time in the inflatable arena(s) or allow re-entry unless, you book multiple parties or book the 8:30pm or 9pm time slots.

We turn in a basic pizza order the night before your party so that the pizza company knows what time they need to come by and how many drivers they need for the day. Once we have a basic order, you can add to it BEFORE you enter the FIRST arena on party day - just tell the manager. For goodie bags, you are charged only for what you use, unless you have ordered an Ultimate, so an approximate headcount is okay.

10 slices. All pizzas are large.

We look at news and weather forecasts very closely in the winter months. If school is closed, we will most likely close as well. If the day of your event truly has bad weathersuch that schools are or would be closed, you may reschedule without penalty. But, if you choose to reschedule within 7 days of your party, you run the risk of being charged a fee if the weather ends up being fine.

Our Open Jump Times are open to all ages at the cost of $10.00 per child aged 2-17, $6 per 1 year old, per session. Adults must stay and are free when accompanying a bouncing child

Yes – our weekly Open Jump sessions are not drop-off events.