Pump It Up Frequently Asked Questions

Yes, socks are required to play on the inflatables at all times.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 18 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, children under 34 inches are NOT permitted on our equipment without being accompanied by an adult, there are also great toddler areas for them to enjoy when there are older children.

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome.

For safety purposes, eyeglasses are not permitted on our inflatables. However, prescription sports goggles are permitted.

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

We do allow adults on inflatables. However, there is a weight limit on each inflatable so we can only allow one adult at a time to accompany the children. If you do see an adult on the inflatable, kindly wait until they exit for your turn to jump, or simply move on to the next one!

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

For your convenience we accept cash, Apple Pay, Visa, MasterCard, American Express and Discover as payment options. Sorry no checks.

We ask that you and your guests arrive 10-15 minutes prior to their party time. This assure that we have time to label all their belongings and have the guests watch the Pump It Up safety video with out taking jumping time away from the kids!

Yes - a staff member will be available to assist you in the party room for set up, serving, and cleaning.

A $150.00 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

Deposits are non-refundable. If you cancel/change your event within 7-14 days of the event, you will be responsible for 50% of the total party price. If you cancel/change your event within 6 days of the event, you will be responsible for 100% of the total party price.

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, fruit trays and bottled water to your party. We’re sorry, but no other outside food is permitted.

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

Coupons are not stackable and MUST be presented at time of booking and presented when checking out/ paying for party. Coupons may not be applied to previously booked parties. Sorry no exceptions.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.

You may bring in water bottles. All other beverages must be purchased through us.

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

For a 2 hour party, you and your guests will have 35 minutes in each arena followed by 50 minutes in the party room. Please note: Party room is not available during arena play time.

Parties scheduled on holidays & school closings are subject to our weekend rates for party pricing. Classic weekday parties for 10 have an adjusted price for weekdays during holidays & school closings since they are not offered during weekends. If further clarification is needed please contact us at your convenience.

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else

No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

We’ll call you 2-3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

No alcohol is allowed in our facility.

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you at a per balloon rate (prices may vary depending on size of balloon).

Yes, we have a full menu to choose from for the adults.

Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.

10 slices in a large, 12 in a X-Large

Yes

No, but our soft drinks are cold. You may store your drinks in our cooler as well.

We proudly serve Coke Products. (Coke, Diet Coke, Sprite, Lemonade, Fruit Punch, and Fanta Orange)

In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.

We recommend one large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group. Check out our full menu of adult food available under birthdays.

We’re sorry, but guests may not re-enter the inflatable arena(s).

Please refer to the birthday party food tab for a complete list of food options and pricing.

Yes, if you need to order additional pizzas for the children, you are welcome to purchase any of the pizzas that are on our menu.

There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count. Anyone under the age of 1 jumps for free, unless he/she is the only child attending then we have to charge you for your child.

Yes – our weekly Open Jump sessions are not drop-off events.

We recommend that you reserve your childs space for camp. Please contact us to make reservations or purchase tickets online to guarantee your spot!