Pump It Up Frequently Asked Questions

Yes, socks are required to play on the inflatables.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are sprayed after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. We now have computer sign in for all waivers.

Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment (unless supervised by an adult).

Our fun and friendly staff will provide supervision in the inflatable play areas to assist you so you can relax and enjoy the party!

Gratuities for our staff are always welcome.

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

Pump It Up reserves the right to deny admission to or remove any person that does not adhere to the following store policies and guidelines: 1. All persons (children, adults, infants, grandparents, etc.) must check-in, sign the waiver, review all safety requirements and procedures, and receive a wrist band before entering the Bounce Arenas and Party Rooms. 2. All guests must follow instructions and guidance from the Managers and Staff. Belligerent behavior towards staff or guests will not be tolerated. 3. NO alcohol or other illicit/illegal substances are allowed on the premises under any circumstances. Patrons determined to be under the influence (Alcohol, Drugs, etc.) will be asked to leave immediately. 4. Absolutely NO weapons are allowed on the premises under any circumstances.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

For your convenience we accept cash, Visa, MasterCard as payment options. Sorry no personal checks.

We ask that you and your guests arrive 10-15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you in the party room with set up, clean up & anything else you need.

• Inclement Weather: Rescheduling or cancellation due to weather is at the store's discretion.

To avoid additional charges, we require AT LEAST 7 DAYS ADVANCE NOTICE if you need to reschedule your party. Your party must be rescheduled within 3 months of the original party date. Failure to do so will result in you losing your deposit. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).

A $175.00 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

You may bring cake, cupcakes, cookies, ice cream, water to your party. We’re sorry, but no other outside food/drinks is permitted. We offer pizza/drinks, chicken tenders & wings, sandwiches for purchase. *YOU WILL INCUR A $100 FEE IF NON-PERMITTED/OUTSIDE FOOD IS SERVED AT YOUR PARTY.

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also book your party online or visit our store in person.

For the safety and security of your guests, your party is completely private 100% of the time. While we will have other parties in our facility, there will not be any other people from other parties in your arena or party room while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

NO other drinks can be brought in. We have drinking fountains and also offer drinks for purchase.

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $15 + tax charge per additional guest over the number included in your party package for Classic & Deluxe parties. If you have booked the Ultimate party, the charge for each extra guest is $17 + tax. If you are expecting more than thirty guests, please let us know 1 day prior to your party.

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

We can provide you with goodie bags, helium balloons, pizza, chicken tenders, chicken wings, sandwiches and t-shirts (additional charges apply)

If you will be bringing a cake, please bring a serving knife and candles (no matches please). For your convenience, we also have candles and socks available for purchase.

We recommend one large pizza for every six adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us.

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you bring such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.

We’re sorry, but we cannot extend your play time in the inflatable arena.

You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for starting at $1.50 per balloon.

Yes! We also offer Domino's Sandwiches/Chips Please ask for prices.

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arena and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena.

12 slices in a large pizza.

We can refrigerate small cakes. We can not guarantee refrigerate space.

We’ll call you 1 day prior to your party to confirm your guest count. At that time, you will confirm your party package and you’ll have an opportunity to order food, beverages, goodie bags, balloons, and other party options if you haven’t already. We finalize your party the day before, so no party package changes can be made on the day of your party. It's possible to change your pizza order (if time allows) on the day of your party, but sandwiches must be ordered the day before.

No alcohol is allowed in our facility.

Food orders are placed the night before and can only be changed on the day of your party if time allows. Please plan for the possibility that more guests may show up. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may purchase additional balloons on the day of the party.

No, but our drinks are cold.

Capri suns, juice boxes, and bottle water are included with most party packages. We do have vending machines for purchase of 16 oz coke products.

We’re sorry, but guests may not re-enter the inflatable arena.

Please refer to the birthday party food tab for a complete list of food options and pricing.

There is no additional charge for parents or adults 18 +. However, all children are charged admission.

Yes – our Open Jump sessions are not drop-off events.