Pump It Up Frequently Asked Questions

Yes, socks are required to play on the inflatables.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver, All attendees, including adults, infants, and those requiring mobility assistance. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome.

Pump It Up reserves the right to deny admission to or remove any person that does not adhere to the following store policies and guidelines: 1. All persons (children, adults, infants, grandparents, etc.) must check-in, sign the waiver, review all safety requirements and procedures, and receive a wrist band before entering the Bounce Arenas and Party Rooms. 2. All guests must follow instructions and guidance from the Managers and Staff. Belligerent behavior towards staff or guests will not be tolerated. 3. NO alcohol or other illicit/illegal substances are allowed on the premises under any circumstances. Patrons determined to be under the influence (Alcohol, Drugs, etc.) will be asked to leave immediately. 4. Absolutely NO weapons are allowed on the premises under any circumstances.

For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry no checks.

We have 4 large tables for guests to sit comfortably, 1 table for gifts and 1 cake table. Guest can bring their own balloons, goodie bags, and decorations. Hosts are permitted to hang wall decorations using painters tape. We do not permit ceiling decorations, streamers, silly string, confetti. We offer music in the party rooms as well as special effects lighting.

We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you in the party room.

No outside food or beverages are allowed besides cake or cupcakes.

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.

Children ages 1 year (12 months) to 14 years old are counted towards the kid count. Children under 12 months are not counted but still require a waiver.

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

We recommend one extra-large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group. Also, check out our adult food bundles for easy ordering!

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

There are 5 tables in our party room; 4 are to sit/eat at and have bench seating. 1 is the cake table, 1 is for gifts/goodie bags. Our tables are standard 6 foot (72 inches) by 30 inches rectangular tables covered in our vinyl tablecloths. If you would like to provide your own tablecloths, you will need the standard rectangle size. Guest can bring their own balloons, goodie bags, and decorations. Hosts are permitted to hang wall decorations using painters tape. However, staff is not permitted to help. We do not permit ceiling decorations, streamers, silly string, confetti. We offer music in the party rooms as well as special effects lighting, if guest has purchased Go Glow Package.

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

Coupons are not stackable and must be presented at time of booking. When booking online, enter promo code in the respective field. Coupons may not be applied to previously booked parties. Sorry no exceptions.

The deposit is non-refundable. • A store credit may be issued for future events if applicable. • Changes to the event date or time are allowed up to 14 days before the event without a fee. A $50 fee applies if changes are made within 14 days. • If you cancel within 7 days of the event, you will be responsible for the full party price. • Inclement Weather: Rescheduling or cancellation due to weather is at the store's discretion.

There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.