Pump It Up Frequently Asked Questions

Yes, socks are required to play on the inflatables for both children AND adults. We do sell socks in case you forget.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome. You can add gratuity to your bill at check out. It will be distributed to the staff members that personally worked your party and made it the best experience possible!

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

Yes, as long as they are within the manufacturers guidelines for height and weight.

We pride ourselves on safety. To help prevent injuries, at the start of each event, guests are required to watch the Pump It Up safety video before entering the inflatable arena(s).

For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.

We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you in the party room.

Yes, a $100 non-refundable deposit is required to reserve your party. The balance of your party is due and payable on the day of your party. Please remember that CA sales tax will be included for the applicable party items in the final bill at the end of your party.

You may bring cake and bottled water to your party. We offer wide variety of food including pizza, appetizers, sandwiches, drinks, dips, ice cream (dippin dots), fruit trays, vegetable trays, salads and dressings options on our menu to cater all your guests. We’re sorry, but no other outside food is permitted. We are proud to be a NUT-FREE Facility. So please, no nuts allowed.

To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party. The party must be rescheduled within 3 months of the original date. If you reschedule your party within 7-14 days of the event, there will be $100 convenience fee to be paid at the time of rescheduling. If you cancel/change your event within the 6 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable.

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online at pumpitupofconcord.com. Please note- Our classic party package is NOT available on Saturdays or Sundays.

For the safety and security of your guests, your party is completely private 100% of the time with the exception of Semi-Private parties. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

You will have an hour and 15 minutes in the play arena and 45 minutes in the party room. Your party will be 2 hours long.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

We can host 10 parties on any day including over the weekends. Our parties start at the following times: 9:15am, 10:30am, 11:45am, 1:00pm, 2:15pm, 3:30pm, 4:45pm, 6:00pm, 7:15pm and 8:30pm.

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). If purchasing salads or trays, please bring the appropriate serving utensils. For your convenience, we also have candles, cameras, and socks available for purchase.

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights! Please ensure none of your guests are epileptic.

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

No alcohol is allowed in our facility.

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them using our air-machine for .75 cents per a balloon. We currently do not offer helium balloons.

We do offer salads, veggie and fruit platters, chicken wings, pastas, sandwich trays, ice-cream (dippin dots) and many other options. Please check our Food Menu for more details.

Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.

We have a fridge for your cake and waters.

No, but our soft drinks are cold.

You can make any changes in the party package until 24 hours prior to your party. You can not upgrade or downgrade your party package on the day of the party.

There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.

We recommend that you reserve your childs space for camp. Please contact us to make reservations.