Pump It Up Frequently Asked Questions

Yes, socks are required to play on the inflatables. If a guest forgets to bring socks, we will have some available for sale in our lobby.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are encouraged and always welcome.

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

Pump It Up reserves the right to deny admission to or remove any person that does not adhere to the following store policies and guidelines: 1. All persons (children, adults, infants, grandparents, etc.) must check-in, sign the waiver, review all safety requirements and procedures, and receive a wrist band before entering the Bounce Arenas and Party Rooms. 2. All guests must follow instructions and guidance from the Managers and Staff. Belligerent behavior towards staff or guests will not be tolerated. 3. NO alcohol or other illicit/illegal substances are allowed on the premises under any circumstances. Patrons determined to be under the influence (Alcohol, Drugs, etc.) will be asked to leave immediately. 4. Absolutely NO weapons are allowed on the premises under any circumstances.

Yes! Here at Pump It Up we support our troops by offering a 10% discount to all active and non-active military members, active law enforcement and fire fighters, and all first responders.

For your convenience we accept cash, Visa, MasterCard, Discover & American Express as payment options. Sorry no checks.

Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.

You are welcome to come in to play during our scheduled "Open Jump" times. Please see our Open Jump page for more information or our Events Calendar for scheduled Open Jump times.

We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you in the party room.

A $175 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

You may bring birthday cake or cupcakes to your party. We’re sorry, but no other outside food is permitted.

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

We are sorry but you can't bring in your own paper products. We do have themed paper goods for purchase and will try to accommodate you with any theme that you are looking for. Please ask your reservationist for themes that are available and for more details. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and goodie bags. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.

You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

We’ll call you 7-10 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. Unfortunately balloons cannot be brought into the facility but we offer a wide variety of mylar and latex balloons for you to choose from. Just tell one of our friendly reservationists what your theme is and we will do our best to accommodate you.

Remember that your $175 deposit is non-refundable. If you wish to RESCHEDULE your party... -...and it is more than 1 week from your event date, there is no additional fee. Your party must be rescheduled within 12 months of the original party date. We allow a single event to be rescheduled one time. -...and it is 7 days or less to your event date, your deposit is forfeited and you must leave another deposit to secure your new date. If you wish to CANCEL your party... -...and it is more than 1 week from your event date, your deposit is forfeited. -...and it is 7 days or less to your event date, you are responsible for the payment of the full package price.

There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.

Yes – our weekly Open Jump sessions are not drop-off events.

We recommend that you reserve your childs space for camp. Please contact us to make reservations.