Pump It Up Frequently Asked Questions

As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event to keep our guests and employees safe.

Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event.

Yes, socks are required to play on the inflatables.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped daily and each inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our facility must have a completed waiver. Everyone form ages 0 to 100. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. Counted attendants are guest between the ages 2 - 17 years. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online. Your waiver will be saved for a year but you will need to check into every event that you are attending.

Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome.

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options.

We ask that you and your guests arrive 10 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you in the party room.

You may bring cake, cupcakes, ice cream, prepackaged dry snacks and candy. We’re sorry, but no other outside food or drink is permitted.

To avoid additional charges, we require at least 9 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 8 days of your party date, you will be responsible for 50% of the party price. If you cancel or reschedule your party within 2 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable.

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. A $100 non-refundable deposit is required to reserve your party with a credit or debit card. All deposits made with cash or check will require half of the party price to reserve. The balance is due and payable on the day of your party.

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti or confetti balloons. Only pull string piñatas without confetti may be used. A fee of $75 will be charged for excessive clean up.

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

Additional guests are welcome! Classic Package there is a $12.00 charge per additional guest over the party package limit, $14.00 for all Deluxe packages and $18.00 for all Ultimate packages. If you are inviting more than thirty jumpers, please let us know at least 7 days prior to the date of your party.

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see when it will be available.

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, and socks available for purchase.

No, we’ve found that full tummies and bouncing don’t mix, all of our parties begin in the inflatable arena(s).

You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

We will call you, two days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

If you are not purchasing our popular Pump It Up goodie bags and or balloons, you are welcome to bring your own. Please no confetti balloons.

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

Yes. We offer Original Wings & Boneless in a variety of flavors. We offer a variety of Cheese Bread. Deep Dish, Stuffed Bread, 3 Cheeser Bread all with your choice of dipping sauce.

Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may purchase additional balloons on the day of the party.

10 slices in a Large & 6 slices in a Gluten Free

No, we serve our drinks chilled.

Inclement weather policy: We will be open during all weather conditions. If you would like to reschedule your party, we require payment in full on the original party date. You have one week to reschedule to a different date and time with your party now paid in full. Please note this is for inclement weather only and is entirely separate from our cancellation policy.

We’re sorry, but guests may not re-enter the inflatable arena(s).

There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.

Yes – our weekly Open Jump sessions are not drop-off events.

Yes, please contact us to make reservations.