Pump It Up Frequently Asked Questions

Yes, socks are required for all children playing on the inflatables. Adults are not permitted on the inflatable equipment.

Absolutely! Our inflatables are custom-designed for heavy indoor use and undergo rigorous testing for all ages before being introduced at any of our facilities nationwide. At our location, each inflatable is securely anchored to the floor, wall, and/or ceiling for enhanced stability. Entrances and exit points are wiped down after every party, and all inflatables are routinely cleaned and inspected as part of our ongoing maintenance schedule.

For insurance purposes, all guests entering our arenas must have a completed waiver. Guests under 17 years of age must have their waiver completed and signed by a parent or guardian. For convenience, family members aged 17 or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

For safety reasons, children under 34 inches are not permitted on or in the equipment under any circumstances, even if accompanied by an adult.

Our friendly and attentive staff will supervise the inflatable play areas, allowing you to relax and enjoy the celebration

A 15% gratuity (based on the selected party package size) will be added to your total bill at check-out.

For safety reasons, eyeglasses are not permitted on our inflatables. However, prescription sports goggles are allowed.

For safety reasons, guests wearing a cast or any motion-limiting medical device—such as a splint, sling, or brace—will not be permitted to participate on the inflatables. While they are welcome to attend the party at no charge, they will be unable to play on the inflatables.

Pump It Up reserves the right to deny admission to or remove any person who does not adhere to the following store policies and guidelines: Check-In & Waivers: All guests (children, adults, infants, grandparents, etc.) must check in, sign a waiver, review safety procedures, and receive a wristband before entering the Bounce Arenas or Party Rooms. Staff Guidance & Behavior: All guests must follow instructions from managers and staff. Belligerent or disruptive behavior toward staff or other guests will not be tolerated. Substance Policy: No alcohol, drugs, or illegal substances are permitted on the premises under any circumstances. Anyone determined to be under the influence will be asked to leave immediately. Weapon Policy: Absolutely no weapons are permitted on the premises under any c

For your convenience, we accept cash, Visa, MasterCard, Discover, and AMEX as payment options. Unfortunately, we do not accept checks.

For safety reasons, adults are not permitted on the inflatable equipment under any circumstances. Adults are welcome to walk onto the arena floor to supervise and cheer on their children.

Guests will occasionally experience minor friction burns when going down the slides. Crossing arms ("giving yourself a big hug") while sliding down is usually enough to prevent this, but we also recommend wearing long sleeves and pants to cover elbows and knees.

You are welcome to come in to play during our scheduled "Open Jump" times. Please see our Open Jump page for more information or our Events Calendar for scheduled Open Jump times.

At Pump It Up Lake Forest, we are committed to providing a safe, inclusive, and fun experience for all of our guests. In accordance with the Americans with Disabilities Act (ADA) and California State Law, fully trained service animals are welcome in our facility. What Is a Service Animal? Per federal and state guidelines, a service animal is defined as a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. Pets, comfort animals, and emotional support animals (ESAs) do not qualify as service animals under the ADA and are not permitted inside the facility. Arena Safety & Operational Rules: For the physical safety of both the animal and our jumpers, service animals are strictly prohibited from the inflatable play structures.

We ask that you and your guests arrive 15 minutes before your scheduled party to allow time for check-in and viewing the Pump It Up safety video. Please do not arrive too early, as another party will be checking in. Thank you!

Yes, a staff member will be available to assist you in the party room.

You may bring cake, cupcakes, cookies, prepackaged chips or pretzels, prepackaged vegetable trays, prepackaged fruit trays, and bottled water. We’re sorry, but no other outside food is permitted. A $50 fee per tray will apply if non-permitted food or drinks are brought to your party. All food will be served in our party room during the last 40 minutes of your event. For the safety of children, any cooler you bring will be stored outside the building until it’s time to set up.

It's easy! Give us a call, and we'd be happy to reserve your special day and time. For your convenience, you can also request a date or book your party online. Please note that paying your deposit secures your event date and time—your specific party package is not locked in and can be changed anytime before we call or during your final confirmation call.

All of our birthday party packages include complimentary tablecloths, plates, cups, napkins, and utensils in a selection of generic colors. If you prefer, you are welcome to bring your own pre-assembled decorations or paper products for use in the party room. Our team is available to set up pre-assembled decorations but cannot assemble them on-site. To preserve the integrity of our party spaces, we do not allow wall or ceiling decorations, streamers, silly string, or confetti. If you require extensive decorations, additional staff assistance can be arranged for an added fee.

Please refer to the Birthday Party section of our website for details on the designated guest count for each package. There is a $28 charge per additional child beyond the number included in your party package. Our party rooms can accommodate up to 35 children, and we recommend keeping the total headcount (including children and adults) under 55 for the best experience.

All deposits are non-refundable—no exceptions. To avoid additional charges, cancellations or reschedules must be made at least 14 days prior to your event. If you choose to cancel, your deposit will not be refunded. If you decide to reschedule, a $150 rescheduling fee will apply to your future event. Thank you for your understanding!

For a 2-hour party, you and your guests will have 40 minutes in Arena A, 40 minutes in Arena B, and 40 minutes in the private party room (time allocations include guest transitions between areas). To ensure our team has enough time to clean, sanitize, and prepare the room for the next scheduled celebration, parties must exit promptly at the end of their designated time slot. We offer a complimentary 5-minute grace period in the party room; however, any group staying in the party room beyond this 5-minute grace period will incur an overtime surcharge fee of $100 for every 10 minutes stayed.

DEPOSIT & PAYMENT: A non-refundable deposit of $200–$400 is required to reserve your party, with the remaining balance due on the day of your event. We gladly accept VISA, MasterCard, American Express, Discover, debit cards, and cash. Your deposit will be deducted from the final bill. SPECIAL NOTE: A $600 deposit is required for teen parties (ages 14+). Of this amount, $300 is refundable if no damages occur during the event. If the facility remains in good condition at the end of your party, the refundable portion may be applied to your remaining balance.

PRIVATE PARTIES: For the safety and security of your guests, your party is completely private at all times. There will be no other groups in the arenas or party rooms during your event, ensuring an exclusive experience. This allows our staff to focus entirely on your celebration and make the occasion truly special for your child.

If you will be bringing a cake, please bring a serving knife and candles. You may also bring non-breakable serving-wares (NO glass, NO porcelain please).

For your convenience, we offer a variety of beverages for purchase. You may bring bottled water to the party. For your safety and enjoyment, food is not permitted in the inflatable arenas.

Absolutely! Your party room will be available for setup 50 minutes after your party start time. Please note that we have 20–30 minutes to set up, so all decorations should be pre-assembled. We also handle cleanup afterward.

Piñatas: We offer pull-string piñatas as an optional party add-on, starting at $65, filled with toys and candy. Outside piñatas are permitted only if they are pull-string and the filler is kept separate. This allows us to verify the weight and contents before filling. If you choose to bring your own piñata, a $15 insurance coverage fee will apply.

For a 2-hour party, you and your guests will have 40 minutes in Arena A, 40 minutes in Arena B, and 40 minutes in the private party room (time allocations include guest transitions between areas).

GOODIE BAGS: If you choose not to purchase our popular Pump It Up goodie bags, you are welcome to bring your own. BALLOONS: You are welcome to bring your own inflated balloons for your event. All balloons must arrive pre-inflated. If you need assistance with inflation, our team would be happy to help for an additional fee per balloon. Please call us for pricing details.

No, we’ve found that full tummies and bouncing don’t mix—our parties always begin in the inflatable arenas.

A large pizza is cut into 12 kid-friendly slices.

We do offer refrigeration for cakes; however, freezer space may not always be available. If you plan to bring an ice cream cake, please confirm with the store in advance to ensure space is available at the time of your party.

Yes, package sizes can be adjusted down to a smaller package when our team contacts you for your final party confirmation call.

We will call you 3–4 days before your party to confirm your guest count. At that time, you’ll have the opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Our team of expert party planners can assist you in selecting the appropriate amount of food to ensure a great experience.

Alcohol is not permitted in our facility.

You may modify your orders on the day of the party, except for food

Extra time may be added to parties hosted on weekdays (Tuesday through Friday), subject to schedule availability. Due to our high demand and back-to-back party schedules on the weekend, we are unable to add extra time to parties hosted on Saturday or Sunday.

There are 8 tables in our party room: 5 for seating/eating with bench seating, 1 dedicated cake table (4-foot), and 2 for food and drinks. Except for the 4-foot cake table, our tables are standard 6-foot (72 x 30 inches) rectangular tables covered in vinyl tablecloths. If you would like to bring your own tablecloths, standard rectangular tablecloths will fit perfectly.

Private Toddler Parties: Participating children ages 1 through 5 count toward your guest limit. Standard Birthday Parties (Weekend & Weekday): Participating children ages 2 through 17 count toward your guest total. (Children under age 2 participating in a standard party or attending as non-playing guests, plus adult chaperones, attend FREE!)

Our party rooms feature 5 purple vinyl tablecloths for the guest eating tables, 2 blue tablecloths for the food and drink serving tables, and 1 blue tablecloth for the cake table. While we are unable to swap or customize our standard tablecloth colors, you are always welcome to bring your own rectangular tablecloths if you prefer a specific theme or color scheme!

- FREE Entry: Adults or caregivers (18 years and older) accompanying a paying child receive free admission. - Additional Guests: Siblings or any extra guests over 34” in height and under 18 years old must pay for admission. - Infants & Small Guests: Guests under 34” in height may enter free of charge with a paying guest. They are welcome to use floor toys but cannot access the large inflatables.

Yes, our Open Jump sessions are not drop-off events—children must be accompanied by an adult. For complete details and requirements, please call us directly,

An admission fee applies to all children attending Open Jump and covers entry to the facility. - The fee is non-refundable once the session has begun.

Open Jump sessions begin exactly on time. Total play time is divided equally between each Arena. Sorry, no extra play time allowed, nor discounts given for late-comers. Jump events may change if there are no reservations. **We reserve the right to cancel or change any open jump that does not have reservations 24 hours prior to event start time. Jumps may change so check our events calendar prior to coming to a non reserved event.

Reservations are recommended but not required for jump sessions. We reserve the right to modify or cancel any jump event within 24 hours of its scheduled time. To confirm event status, please check our event calendar before attending.

Special events must be prepaid in advance and are non-refundable and non-transferable. Discounts or coupons are not accepted for special events, with the exception of specific in-store emailed promotions or coupons. Special events include—but are not limited to—Holiday Specials, General Special Events, School Closures, and Special Themed Jumps.