Pump It Up Frequently Asked Questions

Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.

Yes, socks are required to play on the inflatables.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Yes! Our staff work hard for you!

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry no checks.

Please arrive only 10-15 minutes before your party start time. There will be no "setting up" before your party, so arriving early is not necessary. Please be prepared to pay your party balance upon arrival. The safety video will be shown at the start of your party.

Yes - a staff member will be available to assist you in the party room. They are responsible for setting up and cleaning up the party room for you and your guests.

For our CLASSIC and Deluxe parties: You may bring cake, cupcakes, and drink to your party. We’re sorry, but NO OTHER FOOD IS PERMITTED(no exceptions). For our Ultimate parties: You may bring in cake, cupcakes and drinks of your choice. You may also bring in fruit and vegetable platters at no extra charge. No chips are permitted. We do have chips as an option which can be purchased through us.

To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 3 months of the original party date. Failure to do so will result in you being responsible for 50% of the total party price. If you cancel or reschedule your party within 24 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. A $150 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, balloon arches, balloon garlands, stands, or hanging piñatas.

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! Depending on your party package, there is an $11-$13.95 per child charge per additional guest over the number included in your party package. If you are expecting more than thirty guests, please let us know at least 5 days prior to your party.

No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

No alcohol is allowed in our facility.

Yes! All goodie bags must be pre stuffed and ready for our party coordinator to set out for you. We are unable to assemble goodie bags. Balloons are welcome! Please blow up balloons prior to arrival as we do NOT have a helium tank on site. Please ask the location to place balloons in the bundles of which you want us to set out on various tables. If balloons come to the store in 1 large bundle, that is how we will have to place them on the table.

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

Our Hungry Howie's large pizzas have 10 slices per pizza. If you would like to have the pizza cut into smaller pieces, just tell us during the confirmation call and we will arrange for the smaller slicing.

We proudly serve Coca Cola Products, juice boxes, and mini waters (8 oz). If you are hosting a Deluxe or Ultimate party, you will be asked during the confirmation process what your choice of drink will be for the children in the party. You are welcome to bring in additional drinks in a cooler or we can keep them cool in our refrigerator.

We’re sorry, but guests may not re-enter the inflatable arena(s).

There is no additional charge for parents or care-givers. Children ages 1-18 will be charged an admission fee.

Yes – Open Jump sessions are not drop-off events, but are great family fun.