Pump It Up Frequently Asked Questions

Yes, socks are required to play on the inflatables.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 18 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years and younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome and very appreciated for the service they deliver.

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

You are welcome to come in to play during our scheduled "Open Jump" times. Please see our Open Jump page for more information or our Events Calendar for scheduled Open Jump times.

Adults are not permitted on the inflatables with children due to safety risks. We do however encourage adults to have the time of their life while watching and playing with the children at ground level.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Yes! Here at Pump It Up we support our troops with a 10% discount. Must show military ID.

For your convenience we accept cash, Visa, MasterCard, American Express & Discover as payment options. Sorry, no checks.

We ask that you and your guests arrive 10 minutes minutes prior to your scheduled party to allow time for waiver collection and check in. Your party will begin promptly at the scheduled start time.

Yes - a staff member will be available to assist you in the party room.

To avoid additional charges, we require at least 14 days advance notice to cancel or reschedule your party. Your party must be rescheduled within 3 months of the original party date. If you cancel/reschedule within 14 days of your party, you will be responsible for 50% of the total party price. If you cancel/reschedule within 7 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).

A $100 non-refundable deposit is required to reserve your party with a credit card. If you come in and make a cash deposit, we require 50% of the price of the party. The deposit is transferable: as long as you call at least two weeks prior to your party, you can reschedule to any day or time within three months of the original party date. The balance is due and payable on the day of your party.

You may bring a cake or cupcakes. We’re sorry, but no other outside food is permitted. We do not allow outside drinks to be brought in.

Each party is 1 hour and 45 minutes. You will play for 1 hour (30 minutes in each arena) and then have the room for the last 45 minutes.

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. We offer a festive Happy Birthday pull-string piñata, filled with two pounds of a mix of candy. We do not allow outside piñatas. For your convenience we now have a full service balloon counter on site! We ask that you purchase balloons from our balloon counter and do not allow outside balloons.

Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is an $15 charge per additional guest over the number included in your party package. We do not count children under the age of 1, or adults toward your total. If you are inviting more than thirty children, please let us know at least 10 days prior to your party. Our maximum capacity per party is 50 people total adults/kids.

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles and socks available for purchase.

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.

Our party rooms have 4 tables with bench seating and we have benches along the wall for extra seating.

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

No alcohol is allowed in our facility.

We’re sorry, but guests may not re-enter the inflatable arena(s).

There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.

Yes – our weekly Open Jump sessions are not drop-off events.

Admission Fee is applied to all children attending Open Jump, and is for admission into the facility. Admission Fee is non-refundable once the session has begun.

Children must be 34” tall to play on the inflatables at this facility and are not permitted on the inflatables at all, not even with an adult. Children who do not meet the height requirement may not play on the inflatables, but don't worry we have a toddler area just for them!

Open Jump sessions begin exactly on time. Total play time is divided equally between each Arena. Sorry, no extra play time allowed, nor discounts given for late-comers.