Pump It Up Frequently Asked Questions

Yes socks are required to go on the inflatables for hygiene and physical safety reasons.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 18 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, children under 34 inches are NOT permitted on certain games.

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome but not mandatory. You may be presented with suggested tip values on the receipt, but they are just to give you a reference as you decide whether and how much to tip.

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

During private events yes, as long as they have a signed waiver, are wearing a wristband, agree to follow the safety rules and are within the manufacturers guidelines for height and weight. For public events we are not allowing adults on the inflatables to reduce the risk of the virus spread.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you in the party room.

The party deposit is non-refundable. If you need to cancel or reschedule, you need to provide us a 14 days notice in order to avoid additional fees. If you cancel or reschedule within 14 days of the party date, the cancellation/rescheduling fee will be the full price of the smallest Classic party package offered for the time slot in question.

Parties scheduled on holidays & school closings are subject to our weekend rates for party pricing. If further clarification is needed please contact us at your convenience.

The party size can be changed to any of the party sizes allowed for the particular time slot the party is scheduled.

There is no additional charge for parents or care-givers. However, siblings or any walking child are counted as part of the guest count.

Yes – our weekly Open Jump sessions are not drop-off events.

We recommend that you reserve your childs space for camp. Please contact us to make reservations.