Pump It Up Frequently Asked Questions

As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing fogging device on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.

Yes, socks are required to play on the inflatables.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or floor weights to provide extra stability. Entrances and tunnels are wiped down and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome.

For safety purposes, eyeglasses are not permitted on our inflatables. However, prescription sports goggles are permitted.

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.

Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.

We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you in the party room.

You may bring cake, cupcakes, cookies, prepackaged dry snacks, and candy to your party. We’re sorry, but no other outside food is permitted. and no food is prepared at our facility for the Classic Party Package. Food is available for the Deluxe and Ultimate Packages.

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.

1 year old or less is NOT charged. The system will automatically exclude them from the party count.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

Absolutely! We will set up the party room just the way you want it provided the setup is not to complex or too many items to setup in the required time frame. If it is excessive - you will be required to assist in the setup during the party time. And yes, we will clean up afterwards.

Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There are additional charges per additional guest over the number included in your party package. Children under 1 year old are not counted as part of the party guest list . The GOH is included in the party count.

You may bring water bottles or sip park juice. We DO NOT have a refrigerator to store your drinks. We have drinking fountains and also offer water and soda for purchase. We also offer pitchers of filtered ice water, no charge. We have a contract with Coa-Cola that we must honor.

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

We recommend one large pizza for every five adults. Our pizza's comer with ten slices per pizza. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.

No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

No alcohol is allowed in our facility.

Our party rooms have 6 tables with bench seating and we have benches along the wall for extra seating.

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.

It is possible, but limited to certain times and availability. Please contact our location (281-612-1902) - our booking personnel will work with to go over any available options. There is an addition charge for extending time in the play rooms.

Yes. We have our own on-sight kitchen to prepare fresh baked products for your party. We offer chicken wings (buffalo, garlic or bbq), chicken nuggets, mozzarella sticks, salads, vegetable trays, fruit trays and ice cream.

Deposits are non-refundable (sorry, no exceptions). If you cancel/change your party event within 7-14 days of the event, you will be responsible for 50% of the total party price. If you cancel/change your event within 6 days of the event, you will be responsible for 100% of the total party price. Credit card information will be saved via secured encryption for use when closing out final bills.

10 slices in a large, 12 in a X-Large

You may hire a character, clown or balloons artist to attend your party as long as they don't do anything messy with paint, silly string, confetti, etc. Only professional face painters allowed and only in the party rooms.

Store does not provide character appearances but hosts are welcome to hire their own for parties.

We proudly serve Coca Cola Products.

Admission Fee is applied to all children attending Open Jump, and is for admission into the facility. Admission Fee is non-refundable once the session has begun.

Children must be 34” tall to play on some of our he inflatables at this facility. Most of our play areas do not have height requirements

No outside food is allowed except cake, cupcakes, cookies and candy. No food is allowed in our Play Arenas