Pump It Up Frequently Asked Questions

As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing fogging device on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.

Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.

No.

Pump It Up- Webster has always been a Germ Expert Certified facility by DIS.IN.FX. Our facility routinely has an antimicrobial coating applied along with pop in testing of microbe levels. This will continue along with increased frequency to our staff cleaning protocols. The spacing of our private events has been lengthened to allow more time for the staff to clean each area between private parties and reduce the chance that patrons from different private events are exposed to one another.

Yes, socks are required to play on the inflatables.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, each ride has a minimum height requirement. Our facility has toddler inflatables with minimum height requirements that start at 24 inches. Children under 24 inches tall are NOT permitted in or on any of the equipment for any reason (even if accompanied by an adult).

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome.

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

Yes, as long as they are within the manufacturers guidelines for height and weight.

We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you in the party room.